I've been using my freewheel for 18 months on my current chair with no problems-it's a brilliant piece of equipment.
This week I noticed my front casters were touching the floor (the freewheel is supposed to lift them off the floor). a couple of the Allen key/hex bolts were a bit loose so I tightened them and also pumped up the freewheel however the problem still persists.
I checked the manual and followed the guidance on how to adjust the freewheel angle with the 3 hex key bolts and adjusted to the maximum angle (my footplate is quite close to the limit on the freewheel usage parameters). It still doesn't work. So I'm assuming I need to adjust something else as well but the manual doesn't mention anything else that could affect this issue.
Has anyone else come across this problem? Do you know how to fix it?